14-day refund window
You may request a refund within 14 calendar days of purchase if WebHarvest Pro is not working as described and we cannot resolve the issue.
How to request a refund
Email [email protected] with your Paddle transaction ID and purchase email, plus a short description of the issue. Do not send payment card details. The transaction ID begins with txn_ and is shown in your Paddle receipt.
Review and settlement
We review requests, confirm eligible purchases in Paddle, and issue approved refunds through Paddle. Your bank or payment provider controls the final settlement time. We will confirm by email when a refund has been submitted.
After a refund
Once refunded, the associated WebHarvest Pro entitlement is revoked and Pro features are no longer available for that purchase.
Exceptions
We may refuse a request involving fraud, chargeback abuse, a material violation of our Terms of Service, or circumstances where the request is not related to a product issue covered by this policy.